Our Priority
A note from our family to yours….
As a small, sustainable and parent-led company, we recognize both the journey of our buyers and sellers. It is 100% our aim to act in the best interest of both parties.
Our Policy
We are committed to providing a trustworthy and safe marketplace. That is why we offer a unique Gear-antee policy for all of our buyers:
Order Satisfaction
If your item:
– Does not match the description
– Is incorrect or has missing parts not disclosed
Returns
If your item does not match the description or there is an undisclosed issue with the item, please notify us within 24 hours of pickup and delivery. After we verify your claim, we’ll gladly refund your payment.
To be eligible for a return, your item must be in the same condition that you received it in. We’ll happily refund your payment after we receive your item and verify your claim.
Please review the following before submitting a return:
– We do not accept returns on clearance or final sale items
– Item(s) must be in the original condition they were sent and all original packaging must be included
– Item(s) must be shipped/delivered to us within 24-36 hrs of sharing a discrepancy
The evaluation process may take up to 3 days from receipt of the return request and we reserve the right to make the final decision on all return requests.
What if I’m Not Eligible for a Return?
If your item is not eligible for a return or cancellation, not all is lost. You can always resell the item back to us and make up to 90% of the sale price.
All you have to do is deliver or schedule a drop-off and our team will do the rest to sell your gear. Once your item sells, you’ll receive cash or store credit.
Shipping + Delivery of a Return
To return your product, please mail or drop off your product at its original sending or pickup location:
NEW Return Assurance
Are you worried the item won’t fit or you won’t like it once you have received it? We do offer an additional option at checkout for you to add return protection for all items in your order with Seel’s Return Assurance program. If you add this option at checkout and the reason for your return does not fall under our return policy, you will have the option to return it for any other reason!
It is easy to do and will give you the peace of mind you need! Check the box in your cart to add the return assurance and you are all set!
*Please note that this add-on’s fee will vary based on your cart.
Refunds
To initiate the refund process please email a picture or video of the issue to [email protected]. If a picture or video is not included, this will delay the refund process.
If we don’t hear from you within 24 hours of receiving your order, we’ll assume everything is A-OK.
After 24 hours, you assume full responsibility and liability for the product.
It is the buyer’s responsibility to ensure all parts of the item/s are included as advertised and fully functional within the stated period.
Partial Refunds
There are certain situations where partial refunds or store credit may be granted based on agreement by the buyer. For example, for any item where the condition was not accurately described, a minor part is missing or the item was not properly cleaned when received.
Haven’t Received a Refund Yet?
If you are expecting a refund and haven’t received it, please contact us at [email protected] or +1 (876) 451-0270.
There’s a good chance your refund has been issued and your bank or credit card company has not yet posted the credit (usually takes 3-5 business days), but we’re happy to provide you with a status update on our end.
Have more questions? Check out our FAQ page or contact us directly.
Cancellation Policy
We get it, things happen! Soon after an order is placed, we will start preparing it for shipping so it can arrive to you as quickly as possible. Once an order is in progress we are unable to complete a cancellation request.
If you placed your order and it has not been prepared for shipping, we will issue a refund via your original payment method.
If you choose to cancel and your order has been prepared for shipping, you will not be eligible for a refund.
If you place an order for pickup and do not pick your order up within 1 week, your order will be cancelled and we will issue a refund via store credit minus a JMD$500 restocking fee.
